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Order

Actions​

Mark as Acknowledged​

In order that your host knows you have seen an order they may require you to acknowledge orders as they come in.

Selecting one or more orders (via the checkbox on the left of the orders) you can choose this option and mark orders as Ackowledged. This will updat the status accordingly.

Manual Dispatch​

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Before actioning a Order Dispatch please ensure you have applied any required UTF's or cancellations to the items via the Order Detail Screen. Any Order Items with the status 'ACC' will be set to 'DES' upon dispatching an order.

  • Select the orders you wish to dispatch. Your selection of orders must all be from the same Web Store.
  • Click Actions > Manual Dispatch
  • In the following window, select the Carrier from the dropdown menu, and enter the Tracking Reference for each order. Then, click OK to trigger the dispatch process.
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The options available for Carriers are taken from the list of carriers setup against your company. Click here to find out more.

  • In the following window, review the results of your request.

Upload Dispatch File​

  • Click Actions > Upload Dispatch File
  • In the following screen, select the brand you wish to upload Order Dispatch data for.
  • Click browse and select your order dispatch import file, for instructions on creating this file please see Order Dispatch Upload
  • With the correct file listed, click Upload All

  • Your file has now entered a processing queue. Once your file has been processed you will recieve a Notification informing you of its status.

Printing​

Both Dispatch Note and Invoice follow the same printing process:

  • Select the orders you wish to print documents for.
  • Click Print > Your desired document.
  • A PDF for each selected order will now be downloaded to your browser's default 'Downloads' folder.

Export Selected Orders​

Under the Print menu you will also find and option to "Export Selected Orders". To use this select the orders you wish to export and choose the export format from the sub-menu options.

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For more information on the various order export formats please see Order Export Formats.

Export Selected Order Items​

Under the Print menu you will also find and option to "Export Selected Order Items". To use this select the orders you wish to export. This will then export the items only for the selected orders. This export is only available in Excel format and has headers to explain the columns.

Order Detail​

The order detail screen is accessed by double clicking any order in the data listing.

Here you can review the order information, update item status' and enter your own order reference.

Item Status Management​

On creation of a new order all line items are given the status 'ACC' meaning the order line has been accepted for processing. Before taking an order through the dispatch process, you must first ensure any cancellations or UTF's have been applied to the relevant line items via the process described below.

  • Open the Order Detail screen for your order by double clicking in the data listing.
  • Click the cell in the 'Status' column of the line item you are updating. This will open a contextual menu.
  • Select the status and reason from the contextual menu.

  • If the line item has a quantity of more than 1, you will be asked to enter the quantity to be cancelled / UTF'd. If the entered quantity is less than the line total, the line will be split.

Item Returns​

Marking an item as Returned follows a similar process to other items status', but can only be performed on a orderItem with the stauts 'DES' on and order that has been shipped.

  • Open the Order Detail screen for your order by double clicking in the data listing.
  • Click the cell in the 'Status' column of the line item you are updating. This will open a contextual menu.
  • Select the 'Return' status.

  • The page will prompt you to enter a custom Return Reason value.

  • If the line item has a quantity of more than 1, you will be asked to enter the quantity to be returned. If the entered quantity is less than the line total, the line will be split.

As you mark items as returned the Order's status will be updated in the background. Once you have marked your required items as reutrned, refresh the order detail page to see the new order status.